Refund policy

Hey there! 

We totally get it – sometimes things don’t work out the way you planned. That’s why we offer a 30-day return policy! You have 30 days from the day you get your item to request a return.

**Here’s the deal**: To return something, it has to be in the same condition as when you got it – unworn or unused, with tags still attached, and in its original packaging. Don't forget to keep your receipt or proof of purchase!

**Ready to return?** Just hit us up at jazzlinbusiness@gmail.com. We’ll need to send everything back to this address: [INSERT RETURN ADDRESS]. Make sure you contact us first; if you send something back without letting us know, we won’t be able to accept the return.

If everything checks out, we’ll send you a return shipping label along with instructions on what to do next. 

**Important Note**: You can only cancel your order before we issue a tracking number. 

**Damages & Issues**: As soon as you get your order, give it a good look! If there’s any damage, if the item is defective, or if you got the wrong one, let us know right away so we can make it right.

**Heads up – some items can't be returned**: This includes perishable stuff (like food and flowers), custom products (like special orders or personalized gear), and personal care items (like beauty products). We also can’t take returns for hazardous materials or flammable stuff. If you’re unsure about something, just reach out!

**Sale items and gift cards**? Nope, those aren’t returnable either. 

**Exchanges**: The quickest way to get what you want is to return the item you have. Once we accept the return, go ahead and make a separate purchase for the new item.

**And a quick reminder**: If you’re in the European Union, you have a special cooling-off period of 14 days to cancel or return your order, no questions asked. Just remember, your item still needs to be in the same condition it arrived in!

**Refunds**: When we get your return and check it out, we’ll let you know if it’s approved. If it is, you’ll see your money back in your original payment method within 10 business days. Keep in mind, it may take a bit for your bank or credit card company to process that refund.

Got any questions? We’re here for you at jazzlinbusiness@gmail.com – just reach out!